We offer a Platinum, Gold and Silver Service:

Platinum Service
This is an express VIP service. Our own courier vans can be dispatched immediately and within minutes of receiving the call, documents are prepared and the very next available flight is booked – so that literally within hours the shipment is already on board and on route to its final destination.

This unprecedented speed is possible because: by owning our own courier vans we have absolute control over dispatch; secondly as a CAA regulated agent we are able security screen everything in-house (this cuts out any third party involvement so we can literally deliver goods straight to the airplane ready to fly); thirdly we have such close and unique relationships with the airlines we are able to extend the acceptance times up to 2 hours before take-off (where as normally it would be between 8-6 hours before).

Our Platinum Service is used to send Embassy Documents and Diplomatic Pouches, Perishables, Lifesaving medicine and medical equipment as well as an array of personal effects that need to make it on time for that special conference or wedding.

Gold Priority Service

Our Gold Priority Service is what has made Arab Cargo famous. For forty years we have been ensuring goods arrive within 2-3 days by offering a direct service using the national carrier. Our good name and reputation for excellence has been built on this principle. Ownership of our vehicles and the ability to security screen everything in-house using our own x-ray machines enables us to reduce costs and save time. This makes our Gold Priority Service extremely competitive. Also our excellent long-standing relationships with the airlines mean that our cargo is never ‘off-loaded’. (During very busy periods, airlines often off-load cargo that has already been booked to make space for incoming priority shipments.) This does not happen with Arab Cargo, a claim very few freight-forwarder can make.

All personal effects booked on our Gold Service are packed for free using the secure bag wrapping machine.

Silver Standard Service 

Our silver service offers a more cost effective solution for those that are not in an immediate hurry to receive their goods. When the airlines are not so busy, they tend to have greater capacity and offer reduced rates which we can pass on to our customers. Mostly these rate reductions are offered on indirect flights and depending on the location, the connecting flight may take another couple of days. For this reason we advise our customers that shipments can take between 5-10 days to arrive. However there is no more cost-effective service on the market. Despite the low cost our Silver Service is still one hundred per cent reliable and secure. All shipments are still processed with close attention to detail to documentation, packing and security.

To celebrate our 40^th birthday, from June 2017 we will be offering free bag wrapping services for personal effects that are booked on our Silver Service.

Volume Calculator 

In an air shipment, the chargeable weight is calculated on the basis of actual weight or the volume weight, whichever is the higher. This is because the cost of a shipment can be affected by the amount of space it occupies on an aircraft, rather than the actual weight. For instance one tonne of feathers would take up much more space than a tonne of bricks. The formula for calculating volumetric weight is length x width x height (cms) divided by 6000 (LxWxH / 6000).

Chargeable weight is an equilibrium point where actual weight and volume weight balance.

Insurance

All our quotes include Insurance Cover contained within ‘The Conditions of Contract’. However we offer Enhanced Insurance for extremely high value goods such as diamonds or works of art. Phone us to enquire about Enhanced Insurance.